New Patient Information at Dentist WA
Visiting a new dentist should feel straightforward. From booking your appointment to understanding what happens next, our team is here to make your first visit to Dentist WA comfortable, organised and easy to navigate.
Your first visit made simple. Visiting a new dentist should feel straightforward.
You can schedule your appointment online or by telephone. If you ring us, our receptionist will discuss your needs with you and book you with the appropriate dentists. If you choose to book through our online portal, you can read about each of our dentists and decide who you would prefer to see.
Once you’ve scheduled your appointment, you’ll then be sent a confirmation email. One of our team members will ring you within a day to welcome you, describe your treatment and get your health fund information from you.
Your first visit
When you arrive for your first visit, our friendly team will greet you and ask you to complete a medical history form. To allow time for this, please arrive 15 minutes before your scheduled appointment.
Your first appointment will take around 45 minutes. During this time, your dentist will introduce themselves and provide.
Your child's first visit
At our dental clinic, we treating children is our specialty. We understand how important your child's first visit is, so we try to make it a fun experience, like allowing your child to hold the mirror and count their teeth.
Your first appointment, step by step
When you arrive, we’ll get your information on an iPad, as we are a paperless practice.
You can watch television or browse magazines in the waiting area or help yourself to water, coffee or tea.
You’ll sit down with your dentist to discuss what’s brought you in and what you’d like to accomplish.
If x-rays are needed, we’ll get those images taken. The dentist will then complete the necessary procedure.
You can plan on being here for about 50 minutes for your first appointment.
Depending on your needs, your dentist will explain any recommended care.
Treatment Coordinator
At Dentist WA Canning Vale all patients enjoy access to a dedicated treatment coordinator. All our treatment coordinators are trained dental nurses who can assist in preclinical enquiries and will help explain the process to you.
All discussions with our treatment coordinator are provided at no obligation or cost. Our team can explain various treatments, including dental implant treatment, orthodontics and cosmetic treatments. They can provide indicative pricing structures including payment plans where appropriate.
TCOs can provide preclinical discussion and additional educational materials on the following services:
Dental Veneers
Dental Implants
Wisdom Teeth Removal
Clear Aligners
Options for patients with dental anxiety
Cerec Ceramic Restorations and Crowns
What to expect at your first appointment
We look forward to caring for your smile and the smiles of all of your family members. We provide care to patients of all ages, from young children to older seniors. Here, your smile is in excellent hands!
Dental history discussionDuring your appointment you will be greeted by your dentist, where all your concerns will be discussed carefully. Your dentist will run through your full history and get an understanding of your dental issues.
Oral examination and cleanA full oral examination will take place to assess your mouth, gums and teeth for any signs of concern.
X-rays (if required)Your dentist may recommend taking x-rays of your teeth/mouth and may take some photographs and moulds of your teeth in some occasions where necessary.
Are You Feeling Nervous?
Are You Feeling Nervous?
We understand that you may be feeling nervous or anxious about your first visit. Please let our friendly reception team know if you are feeling anxious about booking your appointment.
We offer several options to make you feel at ease during the appointment:
- Scheduling the procedure for a separate time
- Relaxed environment for the appointment
- Medications
Remember, we have seen it all before, so our experienced team are here to assist you in offering a gentler approach to dentistry, in a fun, stress-free environment. Our dentists will never rush a patient and ensure they provide plenty of time to fully discuss treatment and address any questions you may have.
Allow around 50 minutes for your first appointment, giving your dentist time to discuss your needs, assess your oral health and explain the next steps.
Schedule your first appointment online or call our reception team for help choosing the most appropriate dentist and appointment for your needs.
After booking, a team member aims to call within a day to welcome you, explain your visit and collect relevant health fund information.
Preferred-provider arrangements with Bupa, CBHS, HBF, HCF and nib, helping eligible members access their available benefits.
We do value your time and where appropriate schedule longer appointments to efficiently complete as much dental treatment as possible at one visit, thereby causing minimal disruption to your daily schedule. We encourage our patients only to make appointments that they know they will be able to keep.
For a missed appointment or cancellation with less than 24 hours’ notice
- Weekday cancellations- A $75 fee applies for the first 40 minutes, with an additional $25 for every 30 minutes thereafter.
Example: A missed 1-hour appointment incurs a $100 fee. - Weekend Cancellations- For Saturday and Sunday appointments, a minimum $125 fee applies for the first 45 minutes, with an additional $25 for every 15 minutes thereafter.
All appointments are exclusive reservations. Your appointment time is thus set aside for you alone.
If our staff is successful in filling your appointment slot with another patient, there will be no broken appointment charge, please note this exemption excludes missed appointments where no notice is provided.
Dental Emergencies
Emergencies and unforeseen patient treatment problems may arise, causing practice schedule changes. Emergencies invariably arise at the most inconvenient times. If you have a dental emergency that needs immediate attention, we will always offer to see you at once. We expect that other patients who might be slightly inconvenienced by this will be understanding of the emergency situation. At some point, they may need the same courtesy too!
Cancelling Your Appointment
We understand that occasionally you may also have an unexpected need to rebook your appointment. We therefore ask that you notify us at least 24 hours in advance if you cannot make your scheduled appointment, to allow us the opportunity to offer it to other patients.
We think every person deserves to receive the highest quality of dental care.
Our many dentists in Canning Vale accept health fund coverage and are providers for HBF, HCF, Bupa, nib and CBHS. HICAPS facilities on-site process your claim immediately.
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