Skip to content


Cancellation & Missed Appointment Policy

All appointments are exclusive reservations. Your appointment time is thus set aside for you alone.

We do value your time and where appropriate schedule longer appointments to efficiently complete as much dental treatment as possible at one visit, thereby causing minimal disruption to your daily schedule. We encourage our patients only to make appointments that they know they will be able to keep.

Dental Emergencies

Emergencies and unforeseen patient treatment problems may arise, causing practice schedule changes. Emergencies invariably arise at the most inconvenient times. If you have a dental emergency that needs immediate attention, we will always offer to see you at once. We expect that other patients who might be slightly inconvenienced by this will be understanding of the emergency situation. At some point, they may need the same courtesy too!

Cancelling Your Appointment

We understand that occasionally you may also have an unexpected need to rebook your appointment. We therefore ask that you notify us at least 24 hours in advance if you cannot make your scheduled appointment, to allow us the opportunity to offer it to other patients.

For a missed appointment or cancellation with less than 24 hour’s notice

  • Weekdays there is a $75 charge for the first 40 minutes with additional $25 per 30 minutes thereafter. Example – 1 hour appointment missed = $100 missed appointment fee.
  • Saturday and Sunday minimal cancellation/failed to attend fee is $125 for first 45 minutes and $25 per 15 minutes.

If our staff is successful in filling your appointment slot with another patient, there will be no broken appointment charge, please note this exemption excludes missed appointments where no notice is provided.



Cancellation Policy | (08) 9455 4565